Our client, a prominent B2B Sales and Lead Generation agency, was facing a sharp increase in market demand for their services, and had entered a ‘hypergrowth’ phase. During this period, their headcount had quadrupled, and the number of accounts serviced increased by 8x. As a result, the client’s Sales, SDR and Account Management teams were overburdened with various admin-heavy tasks, such as database scraping, manual research, launching of email campaigns and preparing sample ICP lists for prospective clients.
The team’s available bandwidth for handling core responsibilities was being gradually eroded, and day-to-day tasks such as list validation and email outreach had started to ‘fall between the cracks’.
In an effort to support their sales and account management departments, and liberate bandwidth, 3 Brebeneskul team members were hired to augment the team and alleviate administrative and backoffice workload.
Over the course of the engagement, over 50 individual accounts were serviced, each representing a B2B Tech company that had contracted our client’s services. This meant that warm leads were generated by our team for a broad range of B2B Tech companies, including companies working in the following sectors:
- IT Service Providers and MSPs
- Ad-Tech and Digital Marketplaces
- IoT and Telecoms
- Data Analytics, Master Data and Data Governance
- Data Visualization, Data Virtualization
- Enterprise Software and SaaS
For this project, Brebeneskul implemented a ‘Team Augmentation’ framework, where each of our 3 reps ‘inherited’ a portfolio of accounts from the client’s sales team. The work mainly consisted of backoffice and operations tasks which salespeople were not getting around to due to increased workloads. Email campaigns were only partly managed by our team, in the sense that we would launch email campaigns after researching the ICP and generating leads for it, but the emails were sent from the salesperson’s client, and we did not handle any replies.